Refund Policy

Last updated: 22 September 2026

1. How billing works
2. The free plan
3. Cancelling
4. When we refund
5. When we don't
6. How to ask for a refund
7. Disputes and chargebacks
8. Your legal rights
9. Contact

1. How billing works

ZexyAi premium features are sold as subscriptions, billed through Razorpay at zexyai.com/upgrade rather than through an app store. Razorpay processes your payment and holds your card/payment details; we never see them, but unlike an app-store purchase we do see the transaction itself (amount, date, subscription status), which is what lets us action a refund directly instead of routing you through a store's own refund process. This policy explains what we will do.

2. The free plan

Recording, on-device trimming and the one free premium export are free, so there is nothing to refund. The free premium export is limited to one per device (each phone, tablet or computer), not one per account — deleting and recreating your account on the same device does not grant an additional free export. Using the free premium export does not affect your right to cancel or to a refund of a later paid subscription, as described below.

3. Cancelling

Email us at [email protected] to cancel, or use the cancel link in any payment confirmation email. Cancelling stops future renewals. You keep your premium access until the end of the period you have already paid for. Deleting the app does not cancel your subscription.

4. When we refund

We will refund, or where you prefer restore your premium export credit for, a charge in these cases:

• Duplicate or mistaken charges, including being charged more than once for the same period.
• We did not deliver. You paid for a premium export or subscription period and, because of a fault on our side, we could not deliver a working result within 7 days of your asking us to fix it.
• Unauthorized purchases reported to us promptly, for example a purchase made by someone else on your device.
• Where the law requires it, for example under consumer-protection rules in your country.

If an AI edit fails partway, you can normally just run it again; a failed export does not use up your free premium export.

5. When we don't

Except where the law requires otherwise, we don't refund:

• the unused part of a subscription period you have already paid for, including after you cancel;
• renewals you forgot to cancel (though if you contact us straight away after a renewal, we will look at it fairly);
• a change of mind, or because you no longer need the app;
• dissatisfaction with the style or taste of an AI edit that was delivered correctly. We are always happy to hear feedback and to help you get a better result;
• charges on an account we ended for breaking the Terms;
• problems caused by your device, network, or content that you had no right to use.

6. How to ask for a refund

1. Email us at [email protected] with the subject "Refund request". Include the email you signed in with, the payment ID from your payment confirmation email, the date of the charge, and what went wrong.
2. What happens next. We reply within 3 business days and give you a decision within 7 days. Approved refunds are issued through Razorpay back to your original payment method; your bank decides how long it takes to appear, typically 5 to 10 business days.

7. Disputes and chargebacks

If something is wrong with a charge, please contact us before disputing it with your bank. We can usually fix it faster, and a chargeback can lead to your account being suspended while it is reviewed.

8. Your legal rights

Nothing in this policy limits any right you have under mandatory consumer-protection law. If you live somewhere that gives you a statutory right to cancel or to a refund, that right applies in addition to this policy.

9. Contact

Maveric InfoTech
Email: [email protected]

For complaints, write to our Grievance Officer at the same address. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.